# How to File a Grievance Against Tender Award Results on Etimad?

Etimad offers a dedicated grievance service allowing registered suppliers to **file an objection** to the award decision of a government tender, provided they have a valid reason and meet the platform’s eligibility conditions.

## Who Can Use This Service?

- Suppliers who **submitted bids** but were not awarded the tender.
- Those who suspect **unfair practices** or errors in evaluation.

## Grievance Requirements

- The **tender type must allow grievances**.
- The supplier must have **submitted a bid** for the tender.
- The grievance must be submitted **within the official standstill period**.
- The supplier must hold an **active subscription** on Etimad.

## How to Submit a Grievance via Etimad

- Log into [Etimad platform](https://portal.etimad.sa/).
- Navigate to the **"Tenders"** section and select the relevant tender.
- Click on **"Communicate with Government Entity"**.
- Select request type: **"Submit Grievance"**.
- Provide the reason for the grievance and attach any supporting files.
- Submit the request for review by the respective authority.

## Is the Service Free?

- Yes, the grievance service is offered **completely free of charge**.

## Why Use This Service?

- It promotes **fairness and accountability** in government procurement.
- Suppliers can defend their position with a **documented objection**.
- Encourages transparent and well-justified award decisions.

📎 [Access the Grievance Service on Etimad](https://portal.etimad.sa/ar-sa/services/servicedetails?ServiceGuid=92347cef-9eef-40c6-9685-8a919fc8aae4)