- Refund Policy

At Tenders Alerts, we are committed to customer satisfaction and transparency. However, due to the nature of the digital services we provide, we outline our refund policy as follows:

Subscriptions

• Users may request a refund within seven (7) days from the subscription date, provided that none of the platform features have been used.
• If any feature of the platform is used during this period — including but not limited to: browsing tenders, exporting data, receiving notifications, downloading BoQs, or viewing award data — it will be considered an explicit waiver of the right to a refund, even if the usage occurs within the 7-day window.
• After the 7-day period has elapsed, or if any platform feature has been used, the user forfeits the right to request a refund. The platform reserves the full right to decline any refund request at its sole discretion and without obligation to provide justification.

Non-Refundable Cases

• Any use of platform features during the subscription period.
• Refund requests submitted after the 7-day refund window.
• Abuse of the service or violation of our terms and conditions.
• Cancellation by the user without any technical fault in the service.

How to Request a Refund

To request a refund, please contact us via email at:
[email protected]

Make sure to include your account details, subscription date, and the reason for your request. We will review and respond within 5 business days.

Note: This policy is subject to change or update at any time without prior notice. We recommend reviewing this page periodically to stay informed of any changes.