# Refund Policy

At **Tenders Alerts**, we are committed to customer satisfaction and transparency. However, due to the nature of the digital services we provide, we outline our refund policy as follows:

## Subscriptions

- Users may request a refund within **seven (7) days** from the subscription date, **provided that none of the platform features have been used**.
- If any feature of the platform is used during this period — including but not limited to: **browsing tenders, exporting data, receiving notifications, downloading BoQs, or viewing award data** — it will be considered an **explicit waiver of the right to a refund**, even if the usage occurs within the 7-day window.
- After the 7-day period has elapsed, **or if any platform feature has been used**, the user forfeits the right to request a refund. The platform reserves the full right to decline any refund request at its sole discretion and without obligation to provide justification.

## Non-Refundable Cases

- Any use of platform features during the subscription period.
- Refund requests submitted after the 7-day refund window.
- Abuse of the service or violation of our terms and conditions.
- Cancellation by the user without any technical fault in the service.

## How to Request a Refund

To request a refund, please contact us via email at:
**[support@tendersalerts.com](mailto:support@tendersalerts.com)**

Make sure to include your account details, subscription date, and the reason for your request. We will review and respond within **5 business days**.

**Note:** This policy is subject to change or update at any time without prior notice. We recommend reviewing this page periodically to stay informed of any changes.