# How to Escalate a Grievance Request on Etimad?

The Etimad platform allows registered suppliers to **escalate a grievance request** if their previous complaint was either rejected or not responded to within the official period. This service ensures that suppliers can formally object to tender awarding results.

## When Can You Escalate a Grievance?

You are eligible to escalate a grievance in the following cases:

- You have already submitted a **grievance request** that was rejected.
- Your grievance has **not received a response** within the regulatory period.
- The relevant **tender has been awarded**.
- Your submitted **offer was evaluated**.
- You have a valid **bank guarantee** linked to the tender that is valid for at least 30 days.

## Steps to Escalate the Grievance

- Log in to your account on [Etimad](https://portal.etimad.sa/).
- Navigate to the **Tenders** section and select the relevant awarded tender.
- Open the **Communication with Government Entity** feature.
- Choose the request type "**Escalate Grievance**".
- Fill in the required data and reason for escalation.
- Attach the **bank guarantee** document.
- Submit the request for review by the Tender Grievance Committee.

## Required Document

- Valid **bank guarantee** for the concerned tender.

## Important Notes

- The escalation can be made **only once** per grievance case.
- The **Grievance Review Committee** will review and decide on the escalation.

📎 [Access the official Etimad service page for grievance escalation](https://portal.etimad.sa/ar-sa/services/servicedetails?ServiceGuid=f47a059a-bd34-4a60-8de3-733d4b43039f)