- How to Escalate a Grievance Request on Etimad?
The Etimad platform allows registered suppliers to escalate a grievance request if their previous complaint was either rejected or not responded to within the official period. This service ensures that suppliers can formally object to tender awarding results.
When Can You Escalate a Grievance?
You are eligible to escalate a grievance in the following cases:
- You have already submitted a grievance request that was rejected.
- Your grievance has not received a response within the regulatory period.
- The relevant tender has been awarded.
- Your submitted offer was evaluated.
- You have a valid bank guarantee linked to the tender that is valid for at least 30 days.
Steps to Escalate the Grievance
- Log in to your account on Etimad.
- Navigate to the Tenders section and select the relevant awarded tender.
- Open the Communication with Government Entity feature.
- Choose the request type "Escalate Grievance".
- Fill in the required data and reason for escalation.
- Attach the bank guarantee document.
- Submit the request for review by the Tender Grievance Committee.
Required Document
- Valid bank guarantee for the concerned tender.
Important Notes
- The escalation can be made only once per grievance case.
- The Grievance Review Committee will review and decide on the escalation.
📎 Access the official Etimad service page for grievance escalation
- - Personalized Alerts
- - Alerts through WhatsApp and Email
- - Instant Search
- - Export to Excel
- - Excel Quantity Tables
- - Awarding and Proposals Data
- - Suppliers Data
- - Complete Data (including what was removed from Etimad)
- - Preparing Technical and Financial Proposals
Related Links
- ◾ Bidding in Government Projects
- ◾ Classification Certificates for Tenders
- ◾ Construction Tenders in Saudi Arabia
- ◾ Data Collection and Analysis in Tender Evaluations
- ◾ Are You Eligible to Enter a Tender?
- ◾ construction contract
- ◾ contract templates pdf
- ◾ Preparing Tender Approval Documents
- ◾ Etimad Subscription Fee
- ◾ Local Content Preference
- ◾ operations and maintenance contract
- ◾ Pre-registration in Etimad Tenders
- ◾ supply contract
- ◾ Organizing Unified Procurement via Endorsing Competitions
- ◾ Localization of Saudi Industries
- ◾ Excellence in Government Tender Offers
- ◾ Qualifying for Government Tenders
- ◾ Tender Application Guide
- ◾ What is the benefit of the Etimad Platform?
- ◾ Comprehensive Guide for Government Tenders
- ◾ Legal Compliance in Competition Accreditation
- ◾ Avoid These Mistakes
- ◾ Government Bidding System
- ◾ Etimad Platform for New Companies
- ◾ Pricing Services and Purchases
- ◾ Successful Bids
- ◾ Types of Tenders
- ◾ Regulations and Laws
- ◾ Tenders Guide
- ◾ Bid Evaluation
- ◾ Strategies for Winning Tenders
- ◾ Technical Standards for Tenders
- ◾ Preparing Technical Proposals
- ◾ Tenders and Investment
- ◾ Tender Strategies
- ◾ Electronic and Traditional Tendering
- ◾ tender browsing - Etimad
- ◾ Bid Evaluation in Tenders
- ◾ Modify Bid After Submission
- ◾ Pre-Qualification – Etimad
- ◾ Grievance Escalation – Etimad
- ◾ Tender Grievance – Etimad
- ◾ Finding Open Tenders
- ◾ Improving Winning Chances
- ◾ Bank Guarantees – Etimad Platform
- ◾ Participating in Government Tenders
- ◾ Purchase Tender Docs – Etimad
- ◾ Bid Extension – Etimad
- ◾ Direct Purchase Response – Etimad
- ◾ Post-Qualification - Etimad
- ◾ Tender Inquiries – Etimad Platform
- ◾ Bid Submission – Etimad Platform
- ◾ Financial Claims – Etimad Platform
- ◾ Tender Award Results – Etimad
- ◾ Criteria for Selecting the Winning Bid
- ◾ Obtaining Government Tenders
- ◾ Withdrawing from Direct Purchase Invitation - Etimad
- ◾ Bid Withdrawal – Etimad
- ◾ Objecting to Tender Results
- ◾ Common Mistakes
- ◾ Documents Required for Tenders
- ◾ Steps for Submitting an Offer in a Tender
- ◾ construction contract
- ◾ contract templates
- ◾ operations and maintenance
- ◾ supply contract
- ◾ What are Tenders?
- ◾ Etimad Platform for Government Entities
- ◾ Etimad Platform for Individuals
- ◾ Etimad Platform and Government Tenders
More
How to Request an Extension for Bid Submission on Etimad?
A full guide for suppliers on how to submit a formal extension request for bid submission deadlines on Etimad, including eligibility and steps.
How Can a Supplier Respond to a Direct Purchase Invitation on Etimad?
A complete guide for registered suppliers to accept or reject direct purchase invitations from government entities through the Etimad platform.
How to Respond to a Post-Qualification Invitation on Etimad?
A step-by-step guide for suppliers on how to respond to post-qualification requests received through Etimad, including conditions, process, and required documents.
How to Send Inquiries About a Government Tender via Etimad?
Step-by-step guide on how to send official questions to the government agency responsible for a public tender through Etimad.
How to Submit a Bid for a Government Tender via Etimad?
A comprehensive guide on how to submit a technical and financial proposal through Etimad for public sector tenders in Saudi Arabia.
How to View the Status of Financial Claims on Etimad?
A step-by-step guide for suppliers to track and view the status of their contract-related financial claims on Etimad.
How to View Award Results for Government Tenders via Etimad?
A step-by-step guide for suppliers and public users to view awarded tenders and results through the Etimad platform.
Criteria Used by Government Agencies to Select the Winning Bid
Learn about the main criteria used by government agencies to select the winning bid, including technical quality, financial price, experience, and adherence to the timetable, to ensure obtaining the best value and quality.