- How to Escalate a Grievance Request on Etimad?
The Etimad platform allows registered suppliers to escalate a grievance request if their previous complaint was either rejected or not responded to within the official period. This service ensures that suppliers can formally object to tender awarding results.
When Can You Escalate a Grievance?
You are eligible to escalate a grievance in the following cases:
- You have already submitted a grievance request that was rejected.
- Your grievance has not received a response within the regulatory period.
- The relevant tender has been awarded.
- Your submitted offer was evaluated.
- You have a valid bank guarantee linked to the tender that is valid for at least 30 days.
Steps to Escalate the Grievance
- Log in to your account on Etimad.
- Navigate to the Tenders section and select the relevant awarded tender.
- Open the Communication with Government Entity feature.
- Choose the request type "Escalate Grievance".
- Fill in the required data and reason for escalation.
- Attach the bank guarantee document.
- Submit the request for review by the Tender Grievance Committee.
Required Document
- Valid bank guarantee for the concerned tender.
Important Notes
- The escalation can be made only once per grievance case.
- The Grievance Review Committee will review and decide on the escalation.
📎 Access the official Etimad service page for grievance escalation
- - Personalized Alerts
- - Alerts through WhatsApp and Email
- - Instant Search
- - Export to Excel
- - Excel Quantity Tables
- - Awarding and Proposals Data
- - Suppliers Data
- - Complete Data (including what was removed from Etimad)
- - Preparing Technical and Financial Proposals
Related Links
- ◾ Bidding in Government Projects
- ◾ Classification Certificates for Tenders
- ◾ Construction Tenders in Saudi Arabia
- ◾ Data Collection and Analysis in Tender Evaluations
- ◾ Are You Eligible to Enter a Tender?
- ◾ construction contract
- ◾ contract templates pdf
- ◾ Preparing Tender Approval Documents
- ◾ Etimad Subscription Fee
- ◾ Local Content Preference
- ◾ operations and maintenance contract
- ◾ Pre-registration in Etimad Tenders
- ◾ supply contract
- ◾ Organizing Unified Procurement via Endorsing Competitions
- ◾ Localization of Saudi Industries
- ◾ Excellence in Government Tender Offers
- ◾ Qualifying for Government Tenders
- ◾ Tender Application Guide
- ◾ What is the benefit of the Etimad Platform?
- ◾ Comprehensive Guide for Government Tenders
- ◾ Legal Compliance in Competition Accreditation
- ◾ Avoid These Mistakes
- ◾ Government Bidding System
- ◾ Etimad Platform for New Companies
- ◾ Pricing Services and Purchases
- ◾ Successful Bids
- ◾ Types of Tenders
- ◾ Regulations and Laws
- ◾ Tenders Guide
- ◾ Bid Evaluation
- ◾ Strategies for Winning Tenders
- ◾ Technical Standards for Tenders
- ◾ Preparing Technical Proposals
- ◾ Tenders and Investment
- ◾ Tender Strategies
- ◾ Electronic and Traditional Tendering
- ◾ tender browsing - Etimad
- ◾ Bid Evaluation in Tenders
- ◾ Modify Bid After Submission
- ◾ Pre-Qualification – Etimad
- ◾ Grievance Escalation – Etimad
- ◾ Tender Grievance – Etimad
- ◾ Finding Open Tenders
- ◾ Improving Winning Chances
- ◾ Bank Guarantees – Etimad Platform
- ◾ Participating in Government Tenders
- ◾ Purchase Tender Docs – Etimad
- ◾ Bid Extension – Etimad
- ◾ Direct Purchase Response – Etimad
- ◾ Post-Qualification - Etimad
- ◾ Tender Inquiries – Etimad Platform
- ◾ Bid Submission – Etimad Platform
- ◾ Financial Claims – Etimad Platform
- ◾ Tender Award Results – Etimad
- ◾ Criteria for Selecting the Winning Bid
- ◾ Obtaining Government Tenders
- ◾ Withdrawing from Direct Purchase Invitation - Etimad
- ◾ Bid Withdrawal – Etimad
- ◾ Objecting to Tender Results
- ◾ Common Mistakes
- ◾ Documents Required for Tenders
- ◾ Steps for Submitting an Offer in a Tender
- ◾ construction contract
- ◾ contract templates
- ◾ operations and maintenance
- ◾ supply contract
- ◾ What are Tenders?
- ◾ Etimad Platform for Government Entities
- ◾ Etimad Platform for Individuals
- ◾ Etimad Platform and Government Tenders
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